At Al-Ehsan Media & Tech, we
prioritize delivering high-quality digital products and ensuring
customer satisfaction. However, due to the nature of digital
content, we maintain the following refund policy:
No Refunds on Digital Products
Once a digital product is purchased and delivered (downloaded or
accessed), the transaction is considered complete, and refunds
will not be issued under normal circumstances. This is because:
- Digital files are delivered instantly after purchase
-
There is no way to "return" a digital product to prevent
continued use
-
Our products include extensive previews to ensure informed
purchases
Exceptions
Refunds or replacements may be considered only in the following
cases:
- The file is corrupted, incomplete, or cannot be opened
-
The file delivered is significantly different from the product
description or preview images
-
There are technical issues preventing you from accessing the
product, and our support team cannot resolve them
-
Duplicate purchase made in error (must be reported within 24
hours)
How to Request Support
If you experience any issues with your purchase:
-
Contact us: Reach out via email at
support@alehsanmt.com
with your order details and a description of the issue
-
Provide evidence: Include screenshots or other
documentation of the problem
-
Resolution Process: Our support team will
investigate and work to resolve your issue within 3-5 business
days
Processing Refunds
If your refund request is approved:
- Refunds will be processed within 7-10 business days
-
The refund will be credited to your original method of payment
- You will receive email confirmation once processed
Last updated: June 2023
